We request that you reach out to us using our live chator email adress : email@example.com . Our Customer Support will get back to you within 24-72 (usually less than 24 hours) with a review of your concern and a solution.
All transactions are refundable if a problem persists (over than 10 days).
ELIGIBLE REFUND REQUESTS
- Non-delivery of the product/service:
In some cases the process times are slower, and it make take a little longer for your order to finish. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service Department in writing within 12 days from placing the order.
- Product not-as-described:
Such issues should be reported to our Customer Service Department within 3 days from the date of the purchase. Clear evidence must be provided proving that the purchased product/service is not as described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.